Shree Singhal strives to provide you with a stress-free and enjoyable online shopping experience. However, since opened or damaged products cannot be reused, we cannot accept, exchange or return opened or used products once delivered.
We will provide free of cost replacement of the product within 7 business days after the product has been delivered, in case you have:
- received item(s) in a poor, damaged or mutilated condition.
- received an item(s) that is different from the item(s) that you have ordered from us.
(NOTE: Please provide video/photographic evidence of damage or item replacement while registering a complaint with Customer Service)
- No refunds will be made after the products are damaged post-delivery.
- To get a full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within 7 business days from date of receipt of item(s) at your end.
- All costs associated with returning the item to us, including return shipping charges and any taxes if applicable, shall need to be taken care of by you.
- Gift cards, personalised products, sale, clearance and promotional items are not eligible for a return or exchange.
- Original shipping cost will be deducted from the refund amount.
- Returned orders take 7 business days to return, depending on your location and availability.
- If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our sales/support team and inform them at the earliest possible.
- Once we receive the product(s) back and verify its packaging/condition, we will initiate a refund procedure for your money within 3 working days.
- Returns and exchanges requests will be subject to checking and vetting by Shree Singhal.
- Damages due to neglect, improper usage or handling after delivery will not be covered under this Policy.
- The refund will be processed to the same account/method from which the payment was made. It may take 1 additional business day for the amount to reflect in your account.
